Order cancellation and payment on Aliexpress

In this guide, you will learn how to easily cancel an order on Aliexpress that is already waiting for shipment, how to renew such an order (cancel the cancellation). You will learn the mechanism that works on Aliexpress in the case of canceling orders and payments.

Also in this video guide you will learn how to cancel - withdraw - a payment for a purchased product, i.e. how to cancel a payment.

The guide is divided into two short parts, I invite you to watch:

In less detail, but nevertheless, this was also explained in the Aliexpress help:

http://activities.aliexpress.com/adcms/help-aliexpress-com/cancel_order.php

228 COMMENTS

  1. I bought an item on aliexpress, after 5 minutes I canceled the purchase because I read that it may be a fake. I got a message like pending cancellation. After a few days, I see the seller shipped the item. I wrote to him but he thinks I made a wrong return. What in this situation?

  2. Pierzchała Patrycja

    What in this situation? At the end of August, I made the order, 3 days later I canceled it at the beginning of the correspondence, the seller assured me that the return would be up to 11 days, I do not have a refund until today. Who do you go to with it? The seller does not respond to messages, I also do not see an option to leave him a negative comment. Does anybody have an idea?

  3. I bought a watch for $ 17 and it turned out that the bank charged me an additional $ 40 for a foreign transfer. Can it somehow be undone or canceled to get the PLN 40 back? If so, where and how?

    • if the order has not been marked as shipped yet, it is possible to cancel the order ... but where the transfer fee comes from ... after all, it is possible to make transfers on ali via "Przely24", which is the fastest and one of the cheapest payment methods ...

  4. I canceled 2 orders paid via Przelewy24. The ali refund was approved on 10.11.2017/13.11.2017/03.12.2017 and 24/24/XNUMX. Until today, XNUMX/XNUMX/XNUMX I have not received the funds, and in the meantime the canceled transaction with gearbest (also via PrzelewyXNUMX) has returned. Support ali claims that the money has been returned, support PrzelewyXNUMX claims that there was no refund request. What to do in that case?

    • I have exactly the same situation. At the request of the seller, I canceled the order because it made a mistake in the discount coupon. The information about the approved return on aliexpress is 13.11/24 and the money has not returned to the account. I spoke to aliexpress and they say they refunded me and I have to ask my bank. Nothing came in the bank. I also asked in Przelewy24 and they say that they did not receive a refund order. It is said that Aliexpress is not a direct customer of Przelewy24. There is also an intermediary PPRO Financial Ltd between Aliexpress and Przelewy24. Aliexpress sends me back to the bank, bank to Przelewy24, and Przelewy24 to Aliexpress. Ali claims that they returned the money (they have some confirmation ID) and that my bank and Przelewy24 did not receive any instructions for return. So far, I have filed a complaint with the bank, and PrzelewyXNUMX sent an inquiry to PPRO Financial Ltd. However, it may take a long time, the bank said, even up to a few months. However, I am afraid that I will not get this money back. I thought banking institutions could be trusted, but apparently I was wrong. The question is, which one is a thief.

    • Today, after an equal month, the money is returned to the account.

    • So did the money come back. From the ali support I got to know the return ID, which I provided in the P24 complaint. It only worked. The contact with the bank was such that they can do nothing if we do not provide a confirmation of the transfer to our account - which is not a chance to get from the kettles, because they are refunded by a broker (here: Przelewy24). The bottom line is that I will never use P24 again. From now on, only PP, card, or PayU.

      Hope my experience helps someone in the future.

  5. I canceled 2 orders paid via Przelewy24. The ali refund was approved on 10.11.2017/13.11.2017/03.12.2017 and 24/24/XNUMX. Until today, XNUMX/XNUMX/XNUMX I have not received the funds, and in the meantime the canceled transaction with gearbest (also via PrzelewyXNUMX) has returned. Support ali claims that the money has been returned, support PrzelewyXNUMX claims that there was no refund request. What to do in that case?

    • I have exactly the same situation. At the request of the seller, I canceled the order because it made a mistake in the discount coupon. The information about the approved return on aliexpress is 13.11/24 and the money has not returned to the account. I spoke to aliexpress and they say they refunded me and I have to ask my bank. Nothing came in the bank. I also asked in Przelewy24 and they say that they did not receive a refund order. It is said that Aliexpress is not a direct customer of Przelewy24. There is also an intermediary PPRO Financial Ltd between Aliexpress and Przelewy24. Aliexpress sends me back to the bank, bank to Przelewy24, and Przelewy24 to Aliexpress. Ali claims that they returned the money (they have some confirmation ID) and that my bank and Przelewy24 did not receive any instructions for return. So far, I have filed a complaint with the bank, and PrzelewyXNUMX sent an inquiry to PPRO Financial Ltd. However, it may take a long time, the bank said, even up to a few months. However, I am afraid that I will not get this money back. I thought banking institutions could be trusted, but apparently I was wrong. The question is, which one is a thief.

    • Today, after an equal month, the money is returned to the account.

    • So did the money come back. From the ali support I got to know the return ID, which I provided in the P24 complaint. It only worked. The contact with the bank was such that they can do nothing if we do not provide a confirmation of the transfer to our account - which is not a chance to get from the kettles, because they are refunded by a broker (here: Przelewy24). The bottom line is that I will never use P24 again. From now on, only PP, card, or PayU.

      Hope my experience helps someone in the future.

  6. Hello. A few days ago I ordered a few items on aliexpres, paying via Przelewy24 because my bank is not on the bank's list. Przelewy24 I chose a manual transfer and then the Postal bank and to his account number I made a transfer from my bank. Unfortunately, due to a very long transfer time by my bank, my order is closed due to non-payment on time.
    By contacting the Przelewy 24 website, I only got information that they transferred the money to aliexpress. When writing e-mails to sellers, I only got information that my orders have the status CLOSED due to and if I still want the products that I ordered, I have to order again.
    And what now. How to recover money.
    Thank you in advance for your answer.

  7. Hello. A few days ago I ordered a few items on aliexpres, paying via Przelewy24 because my bank is not on the bank's list. Przelewy24 I chose a manual transfer and then the Postal bank and to his account number I made a transfer from my bank. Unfortunately, due to a very long transfer time by my bank, my order is closed due to non-payment on time.
    By contacting the Przelewy 24 website, I only got information that they transferred the money to aliexpress. When writing e-mails to sellers, I only got information that my orders have the status CLOSED due to and if I still want the products that I ordered, I have to order again.
    And what now. How to recover money.
    Thank you in advance for your answer.

  8. I also have a question, did any of you get any answer to your question at all?

  9. I also have a question, did any of you get any answer to your question at all?

  10. I ordered a smartwatch on ali. Unfortunately, the goods were stolen from my package. I opened a dispute and my dispute was accepted. Unfortunately, I haven't received my cash in 2 months. In the Your Dispute Progress tab, it says that your dispute is still pending, there are no refunds, no information. Please help.

    • contact ali first, you should be in fund processing status or something. that would mean the cash register is sent.

    • contact aliexpress 🙂
      and check with the bank if there is a return transfer with the date of purchase

  11. I ordered a smartwatch on ali. Unfortunately, the goods were stolen from my package. I opened a dispute and my dispute was accepted. Unfortunately, I haven't received my cash in 2 months. In the Your Dispute Progress tab, it says that your dispute is still pending, there are no refunds, no information. Please help.

    • contact ali first, you should be in fund processing status or something. that would mean the cash register is sent.

    • contact aliexpress 🙂
      and check with the bank if there is a return transfer with the date of purchase

  12. I ordered some items on ali and paid immediately with VISA, but canceled the purchase and canceled the transaction. The transaction amount is $ 42.23 (PLN 171,11 on the day I paid).
    The seller approved the cancellation and after a few days I got a refund to my account - only that instead of ~ PLN 170 it was PLN 149,70, so almost PLN 22 less!
    Is it normal for this to happen?
    Pozdrawiam

    • of course 🙂 the dollar has changed

  13. I ordered some items on ali and paid immediately with VISA, but canceled the purchase and canceled the transaction. The transaction amount is $ 42.23 (PLN 171,11 on the day I paid).
    The seller approved the cancellation and after a few days I got a refund to my account - only that instead of ~ PLN 170 it was PLN 149,70, so almost PLN 22 less!
    Is it normal for this to happen?
    Pozdrawiam

    • of course 🙂 the dollar has changed

  14. I canceled the order, I have the order status: closed and there is no cash register ...

  15. I canceled the order, I have the order status: closed and there is no cash register ...

  16. Please help..
    I canceled the order, got confirmation that the money was received via Przelewy24. The status of the order is complete and I still have no money after more than 14 days of canceling the order.
    When calling the Przelewy24 website, I was told that the money was right where it was, but there are no steps to return it.
    I wrote to the seller but they say they don't have them? I do not know what to do?

  17. Please help..
    I canceled the order, got confirmation that the money was received via Przelewy24. The status of the order is complete and I still have no money after more than 14 days of canceling the order.
    When calling the Przelewy24 website, I was told that the money was right where it was, but there are no steps to return it.
    I wrote to the seller but they say they don't have them? I do not know what to do?

  18. Good morning, I have a problem. Yesterday I was making an order, I wanted to pay by transfer24 but my bank was closed. Today in the afternoon I paid for these things, the money went from the account but I didn't get any feedback that the order was accepted. It is still marked that I have not paid. I didn't get any account number or whatever you get there. What should I do ?

  19. Good morning, I have a problem. Yesterday I was making an order, I wanted to pay by transfer24 but my bank was closed. Today in the afternoon I paid for these things, the money went from the account but I didn't get any feedback that the order was accepted. It is still marked that I have not paid. I didn't get any account number or whatever you get there. What should I do ?

  20. Hello,
    I made a purchase and paid for the item, but literally after 2 minutes I canceled this order, as far as I know, the seller does not even have to confirm it, the order status is Finished, although the buyer has canceled this order below. but it was rather canceled automatically, okay? alie's money took the status Finished and in the financial refound processing tab. only if I do not have to receive a confirmation that it has been canceled, as in other cases, I always get only usually canceled for approval of the seller.

    the second question I was shopping 5 times from one seller on the same day, I just had to break everything down into 5 payments. then I resigned, the seller accepted my cancellation, confirmation on meil I got everything ok refund after 2 days only that from 5 payments I got for the moment 4 why one was omitted all the others came back on the same day ??

    • First question:
      the money will be returned to the account within 15 days on the date of purchase 🙂 the order is completed

      Second question: this one should come back within 15 days as I wrote above. If it is not, please contact the bank or transfer24, depending on how you paid 🙂

  21. Hello,
    I made a purchase and paid for the item, but literally after 2 minutes I canceled this order, as far as I know, the seller does not even have to confirm it, the order status is Finished, although the buyer has canceled this order below. but it was rather canceled automatically, okay? alie's money took the status Finished and in the financial refound processing tab. only if I do not have to receive a confirmation that it has been canceled, as in other cases, I always get only usually canceled for approval of the seller.

    the second question I was shopping 5 times from one seller on the same day, I just had to break everything down into 5 payments. then I resigned, the seller accepted my cancellation, confirmation on meil I got everything ok refund after 2 days only that from 5 payments I got for the moment 4 why one was omitted all the others came back on the same day ??

    • First question:
      the money will be returned to the account within 15 days on the date of purchase 🙂 the order is completed

      Second question: this one should come back within 15 days as I wrote above. If it is not, please contact the bank or transfer24, depending on how you paid 🙂

  22. What should I do when I paid for the goods that were not sent to me because it was probably missing and there is no contact with the seller, which probably deleted the account?

    • if the goods have not been shipped, the money will be returned to the account

  23. What should I do when I paid for the goods that were not sent to me because it was probably missing and there is no contact with the seller, which probably deleted the account?

    • if the goods have not been shipped, the money will be returned to the account

  24. I got an email. She said that I canceled all the things I bought, what should I do? It was paid

  25. I got an email. She said that I canceled all the things I bought, what should I do? It was paid

  26. Goods purchased and paid, order canceled - seller agreed. It's been 15 days since the cancellation and there is still no money in the account… paid by card.

    • please check - the history will show the date of purchase, not cancellation or refund.
      if not, please contact your bank

    • please write to the bank or transfer24 - depending on how you paid 🙂

  27. Goods purchased and paid, order canceled - seller agreed. It's been 15 days since the cancellation and there is still no money in the account… paid by card.

    • please check - the history will show the date of purchase, not cancellation or refund.
      if not, please contact your bank

    • please write to the bank or transfer24 - depending on how you paid 🙂

  28. Hello, I paid the same order by mistake 3 times, what should I do? Will you get your money back?

    • They should automatically return to your account 😉

  29. Hello, I paid the same order by mistake 3 times, what should I do? Will you get your money back?

    • They should automatically return to your account 😉

  30. I ordered glasses for $ 2.63, but it took me 40 zlotys from my account. I want to give up the purchase because according to the exchange rate I should pay about PLN 12. There is no information anywhere that there is any additional amount or any future information that it is for a transfer abroad.

    • Cancel the order according to the guide.

  31. I ordered glasses for $ 2.63, but it took me 40 zlotys from my account. I want to give up the purchase because according to the exchange rate I should pay about PLN 12. There is no information anywhere that there is any additional amount or any future information that it is for a transfer abroad.

    • Cancel the order according to the guide.

  32. I paid for the item and I do not have it in my order and the money has been taken, what if?

  33. I paid for the item and I do not have it in my order and the money has been taken, what if?

  34. Hello, I canceled the order as in the video and will I get my money back? Today I bought the item and in less than 10 minutes I canceled it, using the card 😉

    • The return should be the same day, but sometimes it may take longer.

  35. Hello, I canceled the order as in the video and will I get my money back? Today I bought the item and in less than 10 minutes I canceled it, using the card 😉

    • The return should be the same day, but sometimes it may take longer.

  36. Hello, I made an order a month ago and I canceled it right away, the cash has been collected, there is still no refund, and it's supposed to be up to 20 days. Is it possible to send messages / e-mails to them to explain what's going on?

    • Are you sure there is still no return? If you paid by card, you will get the refund with the payment date, not the current one.

  37. Hello, I made an order a month ago and I canceled it right away, the cash has been collected, there is still no refund, and it's supposed to be up to 20 days. Is it possible to send messages / e-mails to them to explain what's going on?

    • Are you sure there is still no return? If you paid by card, you will get the refund with the payment date, not the current one.

  38. Hello, what if there is information that the seller has sent the order and where it is tracked, in what country is the info "order has been canceled"?

  39. Hello, what if there is information that the seller has sent the order and where it is tracked, in what country is the info "order has been canceled"?

  40. Hello, I made a payment via Przelewy24, a message popped up with an error, the money was taken from the account, so I did not send it again, I received an e-mail that within 24 the payment should be verified and nothing has moved for 2 days, what should I do?

  41. Hello, I made a payment via Przelewy24, a message popped up with an error, the money was taken from the account, so I did not send it again, I received an e-mail that within 24 the payment should be verified and nothing has moved for 2 days, what should I do?

  42. Hi, I have a question.
    I gave a mobile cancellation for an order whose payment was verified. However, it did not throw this on me for canceled orders only for COMPLETED orders. the question is, should it be so, will the money be returned to me?
    I am waiting for a reply.

  43. Hi, I have a question.
    I gave a mobile cancellation for an order whose payment was verified. However, it did not throw this on me for canceled orders only for COMPLETED orders. the question is, should it be so, will the money be returned to me?
    I am waiting for a reply.

  44. Hello, how to cancel an unpaid order?

  45. Hello, how to cancel an unpaid order?

  46. If the payment has not been verified yet and my account has not yet received the checkout and I have already canceled the order, do I have to wait for the seller to approve the cancellation?

  47. If the payment has not been verified yet and my account has not yet received the checkout and I have already canceled the order, do I have to wait for the seller to approve the cancellation?

  48. hello, I have a question, I placed an order that was awaiting shipment and I canceled it, but the exchange of messages revealed that the goods were shipped, can anything be done about it?

  49. hello, I have a question, I placed an order that was awaiting shipment and I canceled it, but the exchange of messages revealed that the goods were shipped, can anything be done about it?

  50. Hello, I paid for the product, but after a moment I canceled it. What is the waiting time for a refund?

  51. Hello, I paid for the product, but after a moment I canceled it. What is the waiting time for a refund?

  52. I did not receive the ordered goods, I did not receive any refund !!! There were many such “investments” !!! This is one big scam !!!

    • The return itself will not do, for this you need to open a dispute. How to do this is explained in the guide.

  53. I did not receive the ordered goods, I did not receive any refund !!! There were many such “investments” !!! This is one big scam !!!

    • The return itself will not do, for this you need to open a dispute. How to do this is explained in the guide.

  54. Hello, I paid from the Aliexpress wallet. Will the inside be returned to the wallet after the transaction is canceled?

  55. Hello, I paid from the Aliexpress wallet. Will the inside be returned to the wallet after the transaction is canceled?

  56. I ordered I paid transfers 24 4 days left processing and the shop disappeared what to do

    • Nothing, wait for shipping or automatic return.

  57. I ordered I paid transfers 24 4 days left processing and the shop disappeared what to do

    • Nothing, wait for shipping or automatic return.

  58. I canceled the order a few minutes after paying with the payment card. The seller accepted it and the next day I had the money on my account. I only got a refund for another transaction, the difference was PLN 2, so I'm not making a fuss. Banks probably do not understand these payments a bit. You can also get a refund at a different dollar rate.

    • Payback at a different rate is the norm. The return for another product is not anymore and the bank has nothing to do with it.

  59. I canceled the order a few minutes after paying with the payment card. The seller accepted it and the next day I had the money on my account. I only got a refund for another transaction, the difference was PLN 2, so I'm not making a fuss. Banks probably do not understand these payments a bit. You can also get a refund at a different dollar rate.

    • Payback at a different rate is the norm. The return for another product is not anymore and the bank has nothing to do with it.

  60. Hello, I was a bit different because I bought, I paid for the purchase, the money arrived but the order was canceled by the seller why because there is information that the seller is sending the parcel on 13/01/17 and on 26/01/17 that the order is canceled and I don't know what now

    • Nothing, wait for my money back 🙂

  61. Hello, I was a bit different because I bought, I paid for the purchase, the money arrived but the order was canceled by the seller why because there is information that the seller is sending the parcel on 13/01/17 and on 26/01/17 that the order is canceled and I don't know what now

    • Nothing, wait for my money back 🙂

  62. What if I paid for the order, the money was withdrawn from the account and the ali is still unpaid

  63. What if I paid for the order, the money was withdrawn from the account and the ali is still unpaid

  64. I have a problem, I order the first time and the seller has 1 day left for shipping because it will be canceled but I paid by traditional transfer, so what about the money?

  65. I have a problem, I order the first time and the seller has 1 day left for shipping because it will be canceled but I paid by traditional transfer, so what about the money?

  66. I can see that this website is serviced by professional admins, since they are not eager to answer even questions.

  67. I can see that this website is serviced by professional admins, since they are not eager to answer even questions.

  68. Hello, I made a purchase on Aliexpress yesterday but canceled this order. However, I would like to continue with this order, but the method described in the video by selecting the resume order does not work because there is no such option there. So I am asking for help in solving the problem. best regards

  69. Hello, I made a purchase on Aliexpress yesterday but canceled this order. However, I would like to continue with this order, but the method described in the video by selecting the resume order does not work because there is no such option there. So I am asking for help in solving the problem. best regards

  70. And I am ordering for the first time, I got a link from Przelewy24 but I haven't made the payment, how do I pay for this order? is it already registered?

  71. And I am ordering for the first time, I got a link from Przelewy24 but I haven't made the payment, how do I pay for this order? is it already registered?

  72. An error occurred while making the payment, the ordered goods disappeared from the basket and is not in my purchases, and the money from the card has gone. How do I recover my payment?

  73. An error occurred while making the payment, the ordered goods disappeared from the basket and is not in my purchases, and the money from the card has gone. How do I recover my payment?

  74. I'm having trouble getting my jacket money back. In a dispute, they agreed to refund the entire amount (without returning the goods), but I am waiting another day and there is no dispute over the return. How long can it take to get my dispute back?

    • Up to 14 days

  75. I'm having trouble getting my jacket money back. In a dispute, they agreed to refund the entire amount (without returning the goods), but I am waiting another day and there is no dispute over the return. How long can it take to get my dispute back?

    • Up to 14 days

  76. I have a stupid and different question ... is there any chance that it is possible to "reverse" a package already sent?

    • undo / pause… whatever

  77. I have a stupid and different question ... is there any chance that it is possible to "reverse" a package already sent?

    • undo / pause… whatever

  78. I will answer myself for posterity because somehow the author is not eager. After canceling the order, you do not need to cancel the payment again. Cash register is back after 9 days.

    • It is impossible to cancel the payment after canceling the order, something like this does not exist. Canceling is just one step.

  79. I will answer myself for posterity because somehow the author is not eager. After canceling the order, you do not need to cancel the payment again. Cash register is back after 9 days.

    • It is impossible to cancel the payment after canceling the order, something like this does not exist. Canceling is just one step.

  80. I canceled the order after 30 minutes. from purchase. Do I have to cancel the payment to recover the money, as in the second part of the guide, or will the refund be made without this? I would like to add that the status pops up as "finished" and there is no refund option anymore.

  81. I canceled the order after 30 minutes. from purchase. Do I have to cancel the payment to recover the money, as in the second part of the guide, or will the refund be made without this? I would like to add that the status pops up as "finished" and there is no refund option anymore.

  82. And I canceled the non-verified payment, Now it has status
    “Canceled Orders - Finished” because I couldn't agree on the details of a certain product, until what time is the max refund? 1 day has passed so far

    • I waited almost one month

  83. And I canceled the non-verified payment, Now it has status
    “Canceled Orders - Finished” because I couldn't agree on the details of a certain product, until what time is the max refund? 1 day has passed so far

    • I waited almost one month

  84. My problem is a bit more complex. I canceled the order, the seller agreed. It was paid by card and the card was supposed to be refunded, I've been waiting for over 3 weeks and now I looked at it - it's not my card. The form includes a return to a card with different numbers than any of my cards. What to do in this situation? It looks as if the Chinese have entered their card as a return card.

  85. My problem is a bit more complex. I canceled the order, the seller agreed. It was paid by card and the card was supposed to be refunded, I've been waiting for over 3 weeks and now I looked at it - it's not my card. The form includes a return to a card with different numbers than any of my cards. What to do in this situation? It looks as if the Chinese have entered their card as a return card.

  86. and I was taken twice from my account and it is strange because the amounts are the same and the recipient is written differently on aliexpress and once in London and once in Luxembourg ... what's going on?

    • AliExpress London is correct, which I rather doubt luxembourg. You may have fallen victim to a phishing scam. How to recover money is explained in the guides.

    • Which guide is about this? I can not find?

  87. and I was taken twice from my account and it is strange because the amounts are the same and the recipient is written differently on aliexpress and once in London and once in Luxembourg ... what's going on?

    • AliExpress London is correct, which I rather doubt luxembourg. You may have fallen victim to a phishing scam. How to recover money is explained in the guides.

    • Which guide is about this? I can not find?

  88. Hello, I ordered 1111 and after a while I canceled the order (on my account page it says that aliexpres got the money 14 11 visa payment) I have been waiting 14 days for the refund - it's 28 11. what to do what steps to take? PLN 466 is not enough

    • See the tutorial, it is explained there that card payment returns are returned with the payment date, not the most recent.

    • I got a refund today

    • thanks for the previous answer, I have one more question; I got a refund of $ 85,65 on the purchase item, the amount was also $ 85,65, but they actually took $ 110,49 from my account - the PLN 466 that I mentioned in the first post. I don't know where the difference comes from, maybe it's from all the price confusion about 1111. How can I report it - where can I find the address for this kind of dispute? (my English is heavily argued by the translator) Best regards

  89. Hello, I ordered 1111 and after a while I canceled the order (on my account page it says that aliexpres got the money 14 11 visa payment) I have been waiting 14 days for the refund - it's 28 11. what to do what steps to take? PLN 466 is not enough

    • See the tutorial, it is explained there that card payment returns are returned with the payment date, not the most recent.

    • I got a refund today

    • thanks for the previous answer, I have one more question; I got a refund of $ 85,65 on the purchase item, the amount was also $ 85,65, but they actually took $ 110,49 from my account - the PLN 466 that I mentioned in the first post. I don't know where the difference comes from, maybe it's from all the price confusion about 1111. How can I report it - where can I find the address for this kind of dispute? (my English is heavily argued by the translator) Best regards

  90. Hello, I ordered white conversions on Ali 2 days ago. Today I checked my order and it is closed and the store no longer exists. I have received this notification: You have an appeal in the process, Click "View appeal" for details. What does it mean? I have the option of 'want to appeal @ If I choose this, will I get my money back?

    • Please visit our Facebook group. You will present the screen how it looks and you will get an answer quickly.

  91. Hello, I ordered white conversions on Ali 2 days ago. Today I checked my order and it is closed and the store no longer exists. I have received this notification: You have an appeal in the process, Click "View appeal" for details. What does it mean? I have the option of 'want to appeal @ If I choose this, will I get my money back?

    • Please visit our Facebook group. You will present the screen how it looks and you will get an answer quickly.

  92. Hello, I canceled two orders immediately after purchase. 15 days have passed and I still have no refund on my account. Should I worry? Is there any help I can write to?

    • have you already received a refund?

  93. Hello, I canceled two orders immediately after purchase. 15 days have passed and I still have no refund on my account. Should I worry? Is there any help I can write to?

    • have you already received a refund?

  94. Hello, yesterday's purchases were in the basket, I gave them a purchase, but I didn't pay because transfers24 don't work. Do these orders cancel themselves or do you have to somehow cancel it yourself? My e-mail and shipping address were provided, but I did not receive any notification on the e-mail. Today I go to the site, but these products were not in the cart.

    • The basket is not an order confirmation.

  95. Hello, yesterday's purchases were in the basket, I gave them a purchase, but I didn't pay because transfers24 don't work. Do these orders cancel themselves or do you have to somehow cancel it yourself? My e-mail and shipping address were provided, but I did not receive any notification on the e-mail. Today I go to the site, but these products were not in the cart.

    • The basket is not an order confirmation.

  96. Hello, is the full amount refunded?

    I made a purchase for $ 33,90 and it came back $ 18,50

    • The whole amount comes back. Something else came back to you.

  97. Hello, is the full amount refunded?

    I made a purchase for $ 33,90 and it came back $ 18,50

    • The whole amount comes back. Something else came back to you.

  98. hello, and what does the FINISHED status mean while I paid for the order, the money went but after 30 minutes I gave up?

  99. hello, and what does the FINISHED status mean while I paid for the order, the money went but after 30 minutes I gave up?

  100. Hello,
    I placed my first order on Ali 11.11.2016/24/14.11. Due to the fact that it was my beginnings, I made the payment by traditional transfer via Przelewy2. The bank credited the payment to me on the first business day, that is today (12.11.2016). On Saturday, however, I received an e-mail about the cancellation of XNUMX orders by the seller due to the lack of payment by XNUMX/XNUMX/XNUMX. And in this situation, I don't know what about the part of the paid money from those two canceled orders? And the amount was not small.
    I cannot open a dispute because the order only says that it has not been paid. Unless this payment will automatically come back to me? Please reply. best regards

    • The payment will be returned to the data provided in the transfer. To be sure, contact Przelewy24.
      That's why we always say to pay by card, not by bank transfer, because nothing good comes out of it 🙂

    • I had the same situation, I am waiting for a return: /

  101. Hello,
    I placed my first order on Ali 11.11.2016/24/14.11. Due to the fact that it was my beginnings, I made the payment by traditional transfer via Przelewy2. The bank credited the payment to me on the first business day, that is today (12.11.2016). On Saturday, however, I received an e-mail about the cancellation of XNUMX orders by the seller due to the lack of payment by XNUMX/XNUMX/XNUMX. And in this situation, I don't know what about the part of the paid money from those two canceled orders? And the amount was not small.
    I cannot open a dispute because the order only says that it has not been paid. Unless this payment will automatically come back to me? Please reply. best regards

    • The payment will be returned to the data provided in the transfer. To be sure, contact Przelewy24.
      That's why we always say to pay by card, not by bank transfer, because nothing good comes out of it 🙂

    • I had the same situation, I am waiting for a return: /

  102. I sent a transfer to ali on 12.11.2016/15.50/XNUMX at XNUMX and it still hasn't arrived, what to do?

    • Depends on the status of the order.

  103. I sent a transfer to ali on 12.11.2016/15.50/XNUMX at XNUMX and it still hasn't arrived, what to do?

    • Depends on the status of the order.

  104. Hello, I ordered a backpack on Ali today, but I gave up on the purchase. The money went from the card. The website shows:
    Status:
    Fund Processing
    Reminder:
    The buyer has canceled this order.
    What I should do now? wait for a message from the seller?

    • Wait for the money to come back. Nothing else needs to be done.

    • how many days does the refund take? 7 days have already passed and there is still no return ...

    • Everything is explained in the guide.

  105. Hello, I ordered a backpack on Ali today, but I gave up on the purchase. The money went from the card. The website shows:
    Status:
    Fund Processing
    Reminder:
    The buyer has canceled this order.
    What I should do now? wait for a message from the seller?

    • Wait for the money to come back. Nothing else needs to be done.

    • how many days does the refund take? 7 days have already passed and there is still no return ...

    • Everything is explained in the guide.

  106. Hello, and I have this question ... I ordered 4 things in the morning and with each order I have Payment processing Mobile Order .. I did not get any money from my account ... these payments or cancel and pay again? The point is, won't he charge me twice ...?

    • In the case of Przelewy24, you have to wait for the payment to be credited. This problem does not exist in the case of card payments.

  107. Hello, and I have this question ... I ordered 4 things in the morning and with each order I have Payment processing Mobile Order .. I did not get any money from my account ... these payments or cancel and pay again? The point is, won't he charge me twice ...?

    • In the case of Przelewy24, you have to wait for the payment to be credited. This problem does not exist in the case of card payments.

  108. Przelewy24 ceased to be a supported payment method on 11/11 on AliE ??
    This is the message displayed ...
    A bit bad ...

  109. Przelewy24 ceased to be a supported payment method on 11/11 on AliE ??
    This is the message displayed ...
    A bit bad ...

  110. Hello, I ordered, I paid, they charged me the amount and I changed my mind. I canceled my order, but the seller did not agree, what should I do to make ali cancel my order?

    • Try to cancel again. Write him a message that he will send you a dispute.

    • He closed. Does he have the power to change his mind? In the sense that I don't have a refund yet, and he'll restore my order, however, send it and keep the money? Am I safe already?

    • Safe, it can't be undone anymore 😀

    • Hey, please tell me what to do when the seller doesn't want to cancel an order at all…. I have tried 10 times already and he still rejects ... how to handle it ???

  111. Hello, I ordered, I paid, they charged me the amount and I changed my mind. I canceled my order, but the seller did not agree, what should I do to make ali cancel my order?

    • Try to cancel again. Write him a message that he will send you a dispute.

    • He closed. Does he have the power to change his mind? In the sense that I don't have a refund yet, and he'll restore my order, however, send it and keep the money? Am I safe already?

    • Safe, it can't be undone anymore 😀

    • Hey, please tell me what to do when the seller doesn't want to cancel an order at all…. I have tried 10 times already and he still rejects ... how to handle it ???

  112. HELLO. I ORDERED, PAID, BUT AFTER A MOMENT I GIVE UPON WHAT TIME I WILL RECOVER THE MONEY AND I WILL ADD THAT PAYMENT BY CARD.

    • I will add: Canceled Procurement Processing Fund

    • money is returned. Patience. Return up to 14 days.

    • Hello, what should I do if I have a similar situation, but it has already been 15 working days for me and the money is still not on my account and the seller doesn't write back to me ...

    • I also have this situation, aliexpress canceled two transactions for me, I don't know why, and there is no cash register

    • If you pay by card - the refund was made on the date of payment.

    • From the moment the cancellation is confirmed by the seller, it takes 3 to 15 days for the refund to be issued.
      Please note: You should receive your refund within 3-15 working days. If there is a delay, please check with your issuing bank or contact us for help.

  113. HELLO. I ORDERED, PAID, BUT AFTER A MOMENT I GIVE UPON WHAT TIME I WILL RECOVER THE MONEY AND I WILL ADD THAT PAYMENT BY CARD.

    • I will add: Canceled Procurement Processing Fund

    • money is returned. Patience. Return up to 14 days.

    • Hello, what should I do if I have a similar situation, but it has already been 15 working days for me and the money is still not on my account and the seller doesn't write back to me ...

    • I also have this situation, aliexpress canceled two transactions for me, I don't know why, and there is no cash register

    • If you pay by card - the refund was made on the date of payment.

    • From the moment the cancellation is confirmed by the seller, it takes 3 to 15 days for the refund to be issued.
      Please note: You should receive your refund within 3-15 working days. If there is a delay, please check with your issuing bank or contact us for help.

  114. I have canceled my order, do I have to buy it again and cancel it to get my money back? The seller did not send it and keeps extending the time unfortunately has zero feedback.

    • If you cancel the order after payment and the payment has already been verified, you must wait for the seller to confirm the cancellation. Put simply. If you have purchased, the order status is Awaiting Shippment and you cancel, the seller must agree to the cancellation. Frighten him in the message that you will report to the AliExpress administration and maybe he will soften 🙂

  115. I have canceled my order, do I have to buy it again and cancel it to get my money back? The seller did not send it and keeps extending the time unfortunately has zero feedback.

    • If you cancel the order after payment and the payment has already been verified, you must wait for the seller to confirm the cancellation. Put simply. If you have purchased, the order status is Awaiting Shippment and you cancel, the seller must agree to the cancellation. Frighten him in the message that you will report to the AliExpress administration and maybe he will soften 🙂

  116. I have canceled my order, do I have to buy it again and cancel it to get my money back? The seller did not send it and keeps extending the time unfortunately has zero feedback.

    • If you cancel the order after payment and the payment has already been verified, you must wait for the seller to confirm the cancellation. Put simply. If you have purchased, the order status is Awaiting Shippment and you cancel, the seller must agree to the cancellation. Frighten him in the message that you will report to the AliExpress administration and maybe he will soften 🙂

  117. I canceled the order, status> completed but the money has not returned? 2 days have passed

    • you have to wait, it may take up to 14 days.
      Przelewy24 or card payment?

  118. I canceled the order, status> completed but the money has not returned? 2 days have passed

    • you have to wait, it may take up to 14 days.
      Przelewy24 or card payment?

  119. I canceled the order, status> completed but the money has not returned? 2 days have passed

    • you have to wait, it may take up to 14 days.
      Przelewy24 or card payment?

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